Replacement and Return Policy - Alluring Aromatic Veda
Replacement and Return Policy

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If you receive a wrong product or one that is expired, you have to connect with our customer service agent and raise a complaint or return/replacement request with us within 7 days of delivery. You can either chat with us or call us at the number provided on our website.

In case you receive a product that is damaged, for example has a leak, you must raise a complaint on the day of delivery and send us a picture of the order you received. You will receive a guaranteed refund in such cases.

After a quick review of the request/complaint you raised, we will work on assigning a courier partner to pick up the product/s. The courier charges will be returned to you when we receive the package.

Once the package is received, we will review it and cross-check it with the complaint and initiate the replacement or refund, as the case may be.

Criteria for return/replacement

Expired Product
  • Wrong order
  • Incomplete order
  • Tampered packaging or product seal

When can you not raise a complaint

  • Used product
  • Changed packaging
  • Complaint raised post 7 days of delivery
  • Damaged or missing product is raised post the day of delivery
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